Frequently Asked Questions
Frequently Asked Questions
GENERAL
What is CoopNest?
CoopNest is an online store focused on practical products designed to make chicken keeping easier and more convenient.
Where does CoopNest operate?
CoopNest serves customers throughout the United Kingdom.
How can I contact CoopNest?
You can contact us by email at contact@coopnest.shop, by phone at +44 20 7635 7916, or through our 24/7 live chat support.
ORDERS
How do I place an order?
Select the product you want, add it to your cart and proceed through checkout. Follow the instructions to complete your purchase.
Can I change my order?
Contact us as soon as possible after placing your order. We will do our best to help, although changes may not be possible once processing has started.
Can I cancel my order?
Please contact us as soon as possible if you want to cancel your order.
If your order has already been dispatched, you may need to use our return process.
SHIPPING
Do you offer free shipping?
Yes. We offer free standard shipping throughout the United Kingdom.
How long does processing take?
Orders are normally processed within 1–2 business days.
How long does delivery take?
Standard delivery normally takes approximately 3–5 business days after dispatch.
The estimated overall timeframe is approximately 4–7 business days.
Do you provide tracking?
Where tracking information is available, it may be provided after your order has been dispatched.
What if my order is delayed?
Contact us with your order number at contact@coopnest.shop and we will assist you.
What if my package arrives damaged?
Contact us as soon as possible and provide your order number and photographs of the damaged package or product where possible.
RETURNS
How long do I have to return an item?
Eligible products can be returned within 30 days of receiving your order.
Are returns free?
Yes. Eligible returns are free.
How do I request a return?
Contact contact@coopnest.shop with your order number and the details of the product you want to return.
How long does a refund take?
Please allow up to 14 days for refund processing after the returned product has been received and assessed.
What if my product is faulty?
Contact us at contact@coopnest.shop and provide your order number and relevant details. We will assist you with the next steps.
SUPPORT
When is customer support available?
Our live chat support is available 24/7.
How can I contact customer service?
📧 Email: contact@coopnest.shop
📞 Phone: +44 20 7635 7916
📍 Address: 20 Abchurch Ln, London EC4N 7BB, United Kingdom
Support: 24/7 Live Chat Support