Order Cancellation Policy
Order Cancellation Policy
We understand that sometimes you may need to cancel an order.
Cancelling Before Dispatch
If you want to cancel an order, please contact us as soon as possible at:
Please provide:
-
Order number
-
Name
-
Email address used for the order
-
Cancellation request
We will make reasonable efforts to cancel the order before it is dispatched.
However, cancellation may not be possible once an order has entered processing or has already been dispatched.
After Dispatch
If your order has already been dispatched, you may need to receive the product and use our 30-day return policy.
Eligible returns are free.
Refunds
Where a cancellation is successfully processed, any applicable refund will be processed using the original payment method.
Please allow up to 14 days for refund processing.
The time for the funds to appear in your account may depend on your bank or payment provider.
Consumer Rights
This policy does not affect any statutory rights you may have under applicable UK consumer law.
Contact Information
CoopNest
📧 Email: contact@coopnest.shop
📞 Phone: +44 20 7635 7916
📍 Address: 20 Abchurch Ln, London EC4N 7BB, United Kingdom
Support: 24/7 Live Chat Support