Terms of service
Terms & Conditions
These Terms & Conditions govern your use of the CoopNest website and purchases made through our online store.
By using our website or placing an order, you agree to these Terms & Conditions.
1. About CoopNest
CoopNest is an online retail store serving customers in the United Kingdom.
Contact Information
📧 Email: contact@coopnest.shop
📞 Phone: +44 20 7635 7916
📍 Address: 20 Abchurch Ln, London EC4N 7BB, United Kingdom
2. Website Use
You may use the CoopNest website for lawful purposes and in accordance with these Terms & Conditions.
You must not use the website in a way that could damage, disable, overburden or interfere with the website or its operation.
3. Products
We make reasonable efforts to ensure that product descriptions, images and information displayed on our website are accurate.
Product colours and appearance may vary depending on your device or screen settings.
4. Product Availability
Products are subject to availability.
If a product becomes unavailable after an order has been placed, we will contact you where appropriate and provide an applicable solution.
5. Prices
Prices displayed on the website are subject to change.
We reserve the right to correct pricing errors or inaccuracies where necessary.
6. Orders
When you place an order, you are submitting a request to purchase the selected products.
An order confirmation may be sent to the email address provided during checkout.
Orders remain subject to successful payment processing and product availability.
7. Payment
Payment must be successfully completed using an available payment method during checkout.
You are responsible for providing accurate billing and contact information.
8. Delivery
We provide free standard delivery throughout the United Kingdom.
Orders are normally processed within 1–2 business days.
Standard delivery normally takes approximately 3–5 business days after dispatch.
The estimated overall timeframe is approximately 4–7 business days.
9. Returns
Eligible products may be returned within 30 days of receiving the order.
Returns are free for eligible returns.
Please contact us before returning a product.
10. Refunds
Eligible refunds are processed after the returned product has been received and assessed.
Please allow up to 14 days for refund processing.
Refunds are normally issued to the original payment method.
11. Faulty or Incorrect Products
If you receive a faulty, damaged or incorrect product, please contact:
We will assess the issue and provide an appropriate solution.
12. Intellectual Property
Unless otherwise stated, content on the CoopNest website, including text, graphics, logos, images and other materials, is protected by applicable intellectual property laws.
13. Third-Party Services
Our website may use third-party services required for functions such as payment processing, website operation, analytics, delivery or other business services.
Third-party services may have their own terms and privacy policies.
14. Website Availability
We aim to maintain a reliable website but cannot guarantee that the website will always be available, uninterrupted or completely error-free.
15. Events Outside Our Control
We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, carrier disruption, public holidays, strikes, technical failures or other unforeseen events.
16. Consumer Rights
Nothing in these Terms & Conditions is intended to remove or restrict statutory consumer rights under applicable UK law.
17. Changes
We may update these Terms & Conditions from time to time. The latest version published on our website will apply to future website use and orders.
Contact Information
Support: 24/7 Live Chat Support
📧 Email: contact@coopnest.shop
📞 Phone: +44 20 7635 7916
📍 Address: 20 Abchurch Ln, London EC4N 7BB, United Kingdom