Refund policy
Returns & Refund Policy
At CoopNest, we want you to shop with confidence.
If you are not satisfied with your purchase, eligible products may be returned within 30 days of receiving your order.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
Free Returns
Returns are free for eligible returns.
Please contact us before sending a product back so that we can provide the appropriate return instructions.
Return Requirements
Returned products should generally be:
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In their original condition
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In suitable original packaging where applicable
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Returned with accessories supplied with the product
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Free from unnecessary damage or alteration
How to Request a Return
To request a return, contact us at:
Please provide:
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Your order number
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Your name
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The product you wish to return
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The reason for the return
Our customer support team will provide you with the next steps.
Faulty or Damaged Products
If your product arrives faulty or damaged, please contact us as soon as possible.
Please include your order number and photographs of the product where appropriate.
We will assess the issue and work with you to provide an appropriate solution.
Incorrect Product
If you receive an item that is different from the product you ordered, contact us at contact@coopnest.shop.
Please include your order number and details of the item received.
Refunds
Once your returned product has been received and assessed, any applicable refund will be processed.
Please allow up to 14 days for refund processing.
Refunds are normally issued using the original payment method.
The time required for funds to appear in your account may also depend on your bank or payment provider.
Consumer Rights
Nothing in this policy is intended to limit or remove any statutory consumer rights you may have under applicable UK law.
Contact Information
CoopNest
📧 Email: contact@coopnest.shop
📞 Phone: +44 20 7635 7916
📍 Address: 20 Abchurch Ln, London EC4N 7BB, United Kingdom
Support: 24/7 Live Chat Support