Privacy Policy

This Privacy Policy explains how CoopNest may collect, use and protect personal information when you visit our website or place an order.

1. Information We May Collect

Depending on how you interact with our website, we may collect:

• Name

• Billing address

• Delivery address

• Email address

• Telephone number

• Order information

• Products purchased

• Customer service communications

• Information you voluntarily provide

We may also collect technical information associated with your website visit, such as device, browser, IP address and website usage information where applicable.

2. How We Use Information

We may use personal information to:

• Process and fulfil orders

• Arrange delivery

• Provide customer support

• Process returns and refunds

• Communicate regarding orders

• Improve our website and services

• Maintain website security

• Prevent fraud and misuse

• Meet legal obligations

• Send marketing communications where legally permitted

3. Payment Information

Payments may be processed through third-party payment providers.

Payment providers may process payment information according to their own privacy policies and terms.

4. Shopify

Our online store is operated using Shopify.

Shopify may process information required to provide services including website hosting, checkout, security and e-commerce functionality.

5. Sharing Information

We may share necessary information with service providers that help us operate our business, including:

• Payment providers

• Delivery providers

• Website and technology providers

• Customer support providers

• Security and fraud-prevention providers

• Other service providers where necessary

6. Legal Requirements

We may disclose information when required to comply with applicable laws, legal processes or lawful requests.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, resolving disputes, maintaining records and complying with legal requirements.

8. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Your Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to request access, correction, deletion, restriction or objection to certain processing.

To make a request, contact us using the details below.

10. Marketing

Where applicable, we may send marketing communications where we have a lawful basis to do so.

You may unsubscribe from marketing communications at any time.

11. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, support functionality and understand website usage.

Please see our Cookie Policy for additional information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page.

Contact Information

CoopNest

📧 Email: contact@coopnest.shop

📞 Phone: +44 20 7635 7916

📍 Address: 20 Abchurch Ln, London EC4N 7BB, United Kingdom

Support: 24/7 Live Chat Support

Privacy Policy

This Privacy Policy explains how CoopNest may collect, use and protect personal information when you visit our website or place an order.

1. Information We May Collect

Depending on how you interact with our website, we may collect:

• Name

• Billing address

• Delivery address

• Email address

• Telephone number

• Order information

• Products purchased

• Customer service communications

• Information you voluntarily provide

We may also collect technical information associated with your website visit, such as device, browser, IP address and website usage information where applicable.

2. How We Use Information

We may use personal information to:

• Process and fulfil orders

• Arrange delivery

• Provide customer support

• Process returns and refunds

• Communicate regarding orders

• Improve our website and services

• Maintain website security

• Prevent fraud and misuse

• Meet legal obligations

• Send marketing communications where legally permitted

3. Payment Information

Payments may be processed through third-party payment providers.

Payment providers may process payment information according to their own privacy policies and terms.

4. Shopify

Our online store is operated using Shopify.

Shopify may process information required to provide services including website hosting, checkout, security and e-commerce functionality.

5. Sharing Information

We may share necessary information with service providers that help us operate our business, including:

• Payment providers

• Delivery providers

• Website and technology providers

• Customer support providers

• Security and fraud-prevention providers

• Other service providers where necessary

6. Legal Requirements

We may disclose information when required to comply with applicable laws, legal processes or lawful requests.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, resolving disputes, maintaining records and complying with legal requirements.

8. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Your Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to request access, correction, deletion, restriction or objection to certain processing.

To make a request, contact us using the details below.

10. Marketing

Where applicable, we may send marketing communications where we have a lawful basis to do so.

You may unsubscribe from marketing communications at any time.

11. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, support functionality and understand website usage.

Please see our Cookie Policy for additional information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page.

Contact Information

CoopNest

📧 Email: contact@coopnest.shop

📞 Phone: +44 20 7635 7916

📍 Address: 20 Abchurch Ln, London EC4N 7BB, United Kingdom

Support: 24/7 Live Chat Support